Executive Summary

The Petrol Station 5 Safety Project
Introduction
Terms of Reference

Structure of the SA Retail Fuel Industry
Topography
The oil companies
The retailers
The consumers
The petrol attendants

Context and Environments
Introduction
The policy environment
The socio-political environment
The internal environment

Violent Crime at Petrol Stations The Issues
Introduction
Crime Patterns in South Africa
Crime patterns at petrol stations
Literature: forecourt crime and workplace violence

Responses and Strategies
Introduction
What has been done
Problem areas

Conclusion and Recommendations
Introduction
Recommendations

Appendix: Survey Methodology

References