In Terror and In Silence
An Investigation into Safety Levels and Standards at Petrol Stations Petrol Stations
Hadland, A
280mm X 210mm
In print
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What do we know about the petrol attendants we see on an almost daily basis? They are often subjected to verbal abuse. In fact, most of our 5 000 petrol attendants live and work in constant fear, as this report shows. The study found that at least one violent crime is committed every day at an SA petrol station. To top it all, petrol attendants are amongst the most poorly paid employees in our formal economy. In response to the shocking murder of five Grassy Park petrol station last year, the HSRC Social Cohesion and Integration (SCI) research programme, in conjunction with the Nelson Mandela Foundation, the Community Chest and the Institute for Security Studies (ISS) launched an extensive study into the dynamics and social conditions at South Africa’s petrol stations. Publication has evoked widespread comment. Business Day described the 26 recommendations as ‘common sense,’ urging that they be implemented without delay and recommending a 1% levy on the price of petrol to be able to implement security structures at petrol stations. The working group gathered information from presentations, letters and submissions from interested parties and conducted a major survey of service stations in the Western Cape, interviewing petrol attendants and their managers.

Table of contents:
  • Executive Summary

  • The Petrol Station 5 Safety Project
    Terms of Reference

  • Structure of the SA Retail Fuel Industry
    The oil companies
    The retailers
    The consumers
    The petrol attendants

  • Context and Environments
    The policy environment
    The socio-political environment
    The internal environment

  • Violent Crime at Petrol Stations – The Issues
    Crime Patterns in South Africa
    Crime patterns at petrol stations
    Literature: forecourt crime and workplace violence

  • Responses and Strategies
    What has been done
    Problem areas

  • Conclusion and Recommendations

  • Appendix: Survey Methodology

  • References